Knowledge Extraction Services have particular expertise in gathering and analysing various log file formats from systems as diverse as websites to packet sniffers.
Web analytics is the collection, analysis and reporting of internet data. Website traffic is logged and several products and services (Webtrends, Statcounter, Google Analytics etc) exist to analyze various trends and key performance indicators. Many website owners will be familiar with these systems. However sometimes there are issues that cannot normally be addressed using these routine options. Logs may have to be derived from packet sniffing applications in situations where no server logs are available or where the logs do not, or cannot, trap the required information (for example POST information in HTML submisssion forms; user hitting the 'stop' button aka. HTTP 206 errors). We have the experience to advise clients on what is possible and the software tools to extract the required information. We have many years of experience working with packages Webtrends, Google Analytics, etc, and the big daddy of them all, Accrue Insight (now defunct). We know their advantages and their limitations. If these products suit you, or we think they will offer you the results you require, don't worry, we will happily refer you on...we have no intention of reinventing the wheel!
We can also consult with clients in the design phase of websites to ensure that maximum logging of user behaviour is implemented. Too often we come across clients that require certain actions on their websites tracked but where this information is not available due often to poor initial specification during HTML coding. All may not be lost..we can often advise simple recoding solutions that do not require a site re-write.
We also have experience analyzing WAP/SMS gateway traffic and turning this traffic into meaningful information that be used to profile user groups etc
Do you have a particular requirement to report on a specific protocol, eg SMTP, Telnet, FTP? We can implement proceedures to log traffic and then anaylze it.
I'm interested. -> Contact us with your requirements.